1. Who we are
This website is operated by Wander Gut (The Trustee for VRLZD, ABN 32 528 695 878) (“we”, “us”, “our”). If you have any questions about this policy or how we handle your information, you can reach us at hello@thewandergut.com.
2. The information we collect
We only collect personal information that is reasonably necessary to operate our business. This may include:
- Contact & order details — your name, email address, phone number, and shipping/billing address when you place an order or contact us.
- Order history — the products you purchase and related transaction records.
- Payment information — card and payment details are entered directly into our payment processor (Stripe). We do not see or store your full card number; we only receive a confirmation and limited details such as the card brand and last four digits.
- Technical & usage data — your IP address, browser type, device information, and how you interact with our website, collected via cookies and similar technologies.
- Communications — any information you provide when you email us, sign up for updates, or leave a review.
3. How we collect it
We collect personal information directly from you when you place an order, contact us, or subscribe to marketing. We also collect technical data automatically through cookies and analytics tools when you use our website, and from our service providers (such as our payment and shipping partners) in the course of fulfilling your order.
4. Why we use your information
We use personal information to:
- process, fulfil and deliver your orders, and send order confirmations and receipts;
- provide customer support and respond to your enquiries;
- process refunds, returns and exchanges;
- send you marketing communications where you have opted in (you can unsubscribe at any time);
- operate, secure, maintain and improve our website and services; and
- comply with our legal obligations and prevent fraud or misuse.
5. Who we share it with
We do not sell your personal information. We disclose it only to trusted third parties who help us run our business, and only to the extent needed, including:
- Stripe — to securely process card payments. See the Stripe Privacy Policy.
- Shipping & logistics partners — to deliver your order (for example, our carrier and fulfilment provider).
- Hosting, database & email providers — who store data and deliver transactional and marketing emails on our behalf.
- Analytics providers — who help us understand website usage.
- Professional advisers and authorities — where required or permitted by law.
6. Overseas disclosure
Some of our service providers (such as our payment processor, hosting and analytics providers) may store or process information on servers located outside Australia, including in the United States and the European Union. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
7. Cookies & analytics
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and measure how the site is used so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.
8. How we protect your information
We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Payments are processed over encrypted (HTTPS) connections, and card data is handled by our PCI-DSS compliant payment processor. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. How long we keep it
We keep personal information only for as long as needed to fulfil the purposes described in this policy, including to meet legal, accounting, tax and reporting obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
10. Your rights
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, email us at hello@thewandergut.com. We will respond within a reasonable time and may need to verify your identity first.
11. Marketing & opt-out
If you have opted in to marketing, you can opt out at any time by using the unsubscribe link in any marketing email or by contacting us. We will continue to send essential transactional messages (such as order confirmations) as needed to service your order.
12. Children’s privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
13. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
14. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with the “Last updated” date above. Significant changes will take effect when posted.
15. How to contact us
For any privacy questions, requests or complaints, contact us at hello@thewandergut.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
The Trustee for VRLZD · ABN 32 528 695 878
8/397 Smith St, Fitzroy VIC 3065, Australia